Shipping policy
24-HOUR DISPATCH
Where an eligible product is shown as in stock, our standard service is to dispatch it within 24 hours of order confirmation, including Saturdays and Sundays.
Products requiring a specialist delivery service, pre-order products, out-of-stock products or products displaying a different dispatch timeframe are excluded.
Orders may occasionally be delayed by circumstances such as payment or security checks, address problems, severe weather, carrier disruption or other circumstances outside our reasonable control.
Where a different dispatch timeframe applies, this will be shown on the relevant product page where reasonably possible.
24-hour dispatch refers to dispatch from our warehouse and not delivery to your address.
DELIVERY
The estimated delivery timeframe for each product will be displayed on the product page and/or communicated during the ordering process.
Different products within the same order may be dispatched separately or from different warehouse locations.
Unless another timeframe has been agreed with you, goods will be delivered within the period required by applicable consumer law.
Delivery dates or time windows provided by Koble or our delivery partners are estimates unless expressly agreed as a guaranteed delivery date.
If delivery is significantly delayed, please contact us so that we can investigate.
Where a particular delivery date was agreed as essential, or where we fail to deliver within an additional reasonable period you have given us, you may have the right to cancel under consumer law.
DELIVERY INSTRUCTIONS AND RISK
Risk in the goods normally remains with Koble until the goods come into your physical possession or the possession of a person you have identified to receive them.
If you specifically instruct a courier to leave goods with a named neighbour or in a particular safe place, delivery in accordance with those instructions may count as delivery to you.
If no such instruction has been authorised and the goods have not been properly delivered, please contact us.