KOBLE Designs deliver all products to addresses within mainland Great Britain only (not including Scottish Highlands & Islands). This also excludes Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles and Channel Islands. Please be aware that we do not deliver to shipping agents for onward dispatch.
Every effort is made to deliver your goods as quickly and efficiently as possible. We endeavour to deliver within the KOBLE delivery promise advised for your specific product (this may differ for different products within the same order). All our products are supplied subject to stock availability. If at the time of your order, an item is out of stock we will email to inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website.
Delivery to GB mainland addresses is FREE OF CHARGE.
You will be given the opportunity to provide additional delivery instructions during the checkout process. This is useful if you are unlikely to be at home when the delivery is expected or if your address is hard to find. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. If you have ordered several products, it is possible that some of the items may be delivered separately and possibly from different warehouse locations. If you have questions regarding your order, please email firstname.lastname@example.org for further information.
In the unlikely event that your goods do not arrive when expected please contact our customer service team via email email@example.com quoting your order number. This will allow us to track your order and respond quickly with an updated order status.
SERVICE OPTIONS (SMART BEDS AND DESKS)
Room of choice delivery (smart beds and desks)
Smart beds and desks that are eligible for Room of choice delivery will be shown on the product page before you add the item to your basket, including the price, which will be added onto your total order. Please note we can only provide Room of choice deliveries up to and including the 2nd floor. Please ensure your floor is protected as no claims can be made for damaged flooring. Please note the delivery team are not allowed to remove any safety clothing, including footwear. Please remove any breakable objects from the desired delivery point before our courier team arrives. Please ensure all packaging is carefully checked and that you have the correct number of parcels before signing the delivery note. In the unlikely event that you notice the goods arrive damaged or parcels are missing, please make a remark on the delivery note. Please also contact our Customer Service Team on 01799 513466 or firstname.lastname@example.org to resolve your issue. Our courier partners will call in advance of arrival to ensure you are available to receive the product. If you want to check if the product boxes will fit through your hallways and doors, or have any other queries, please contact our Customer Service team email@example.com.
OUTDOOR FURNITURE DELIVERY TO YOUR GARDEN
All of our Outdoor Furniture Sets can be delivered direct to your garden, when there is direct external access. Delivery to the garden is not possible through internal or indirect access, such as through a house or over a fence. If there is no direct external access, delivery will be made direct to your front door. If you have any queries, please get in touch.
DAMAGED GOODS IN TRANSIT
Our products are dispatched from one of our UK warehouse locations and we take every step to ensure our products are in an acceptable condition when they arrive with you. Any visible damage to the packaging that has subsequently caused damage to the product must be reported by email to our customer service team at firstname.lastname@example.org within 48 hours of accepting delivery. Please provide supporting images and videos to our customer service team. After this 48-hour period, it will be deemed that the goods have arrived in a satisfactory condition.
FAULTY PRODUCT OR TECHNICAL ISSUES
In the unlikely event that you have received your product with the packaging in good condition, however there is a fault or technical issue, please head over to https://kobledesigns.com/replacements-or-faulty-items/ to log your complaint. Our customer service team will respond to you within 24 hours of receiving your enquiry (excluding weekends or bank holidays) with a resolution. If your product develops a technical fault within 12 months of receiving it, please contact our customer service team at email@example.com. We will then be able to provide the most suitable solution to resolve your issue.
RETURNS OF DAMAGED GOODS
Please ensure that you retain your packaging for the first 30 days from receiving your goods, so we can collect your item in the unlikely event that you experience a fault. Please note our courier partner cannot collect any product that is not severely packaged for return.
If a repair is not possible, we will supply a replacement product or arrange a refund. Our courier will be instructed to collect the damaged item from your delivery address and return it to us.
RETURNS OF UNWANTED GOODS
All product purchased from the KOBLE Designs Website are eligible for 30 day no-quibble returns. Please note the delivery of the return will be at the customer’s expense. All products returned must be in the original packaging and in a re-saleable condition. You will remain responsible for the goods until they are received back with the KOBLE Designs Customer Service team. All goods must be returned and received by KOBLE within the 30-day period of our policy.
If you are returning the goods via your own selected courier provider, we strongly recommend that you use a tracked delivery service to evidence the status of your return. The customer is responsible for ensuring the product is returned to the KOBLE Designs returns address. Alternately KOBLE Designs can arrange collection of the unwanted goods, which will be deducted from the refund, at an agreed price.
The Consumer Contracts Regulations give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered.
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.
Please note that discount codes will not work for any product item that is in a sale or promotion.
3 year warranty on furniture (from orders placed 9th March 2022):
Please note that our 3-year guarantee covers furniture for structural damage (framework), rust and fade. Please note our tech components such as wireless charging units, speakers, motors, and other electrical components carry a 1-year warranty. The warranty applies to all furniture sold via www.kobledesigns.com only from 9th March 2022. If you have purchased a Koble product from another approved retail partner, please contact them for details around your warranty.
Please note for outdoor garden furniture the 3-year warranty does not cover glass, cushion fabric & filling, or stitching supplied with sets. The specification of outdoor furniture is made to withstand the weather conditions in the UK, therefore may not be suitable for foreign climates. Extreme temperatures may cause the rattan to contract and expand, consequently leading to damage or cracking. Should the consumer wish to move furniture outside of the UK, Koble is not liable for any consequent damage, because of foreign weather conditions.
If any Koble product has been dissembled and moved the product would not be covered under warranty for any damages. Replacement parts or replacement products can only be sent to the original delivery address.
Koble reserves the right to not apply the 3 Year warranty in cases where Koble deems inappropriate misuse or in instances where the product/s has been tampered with by a third party. The guarantee will also not apply in instances deemed to be fair wear and tear (scratches / dents / mild degradation of materials). The 3-year warranty is the maximum period covered and any replacement orders provided do not re-start the guarantee period. The guarantee begins from the date of dispatch. For all claims raised over 1 year after receiving the purchase order an investigation into the fault would need to take place and would require a manager sign off for anything other than spare parts.
If a product or a component is no longer available or in stock, Koble reserves the right to provide the customer with an alternative replacement of similar value or compensation.
Key requirements to validate warranty and raise a claim:
- Order number from www.kobledesigns.com (within warranty period)
- Original packaging for the product
- Cosmetic issues would need to be raised within 30 days to be accepted for a full refund
- Photographic and video evidence of the fault or damage to validate claim when requested by customer service team
- Confirmation that all spare parts or replacements would be sent to the same address the product was delivered to
KLARNA PRIVACY NOTICE
We at Klarna care about your privacy. Therefore, we always collect and process your personal data responsibly and with your privacy in mind. This Privacy Notice describes how Klarna Bank AB (publ) (“Klarna”) collects and uses your personal data when you use any of Klarna’s services (the “Services”) and become a customer of ours. Examples of use of our Services are when you pay with any of our payment methods, when you contact us, when you use the Klarna web portal and mobile application (the “Klarna App”), or when your information is autofilled in the checkout of a store that uses Klarna. This Privacy Notice also describes your rights in relation to our use of your personal data, and how to exercise those rights.
This Privacy Notice applies, except for what is stated in Section 1 below, to all personal data that Klarna processes. It is therefore important that you read and understand this Privacy Notice.
Some of our Services will provide you access to content and functionality offered by other companies or organizations than Klarna (“Third Party Services”). This is for example the case when we link to third party sites from our websites, and when you access third party sites while using the web browser in the Klarna App. This Privacy Notice does not apply to the collection and use of your personal data in Third Party Services, and Klarna is not responsible for such third parties’ processing of your personal data.
“We”, “our” or “us” means Klarna Bank AB (publ) registered with the Swedish companies register under the registration number 556737-0431 and with our main office located at Sveavägen 46, 111 34 Stockholm, Sweden. For the purposes of EU data protection law, we are a data controller in respect of the personal data we receive from you, or otherwise collect about you, and we are responsible for ensuring that we use your personal data in compliance with applicable data protection laws.