Terms and Conditions
Kobledesigns.com deliver to addresses with a UK postcode including Northern Island, Scottish Highlands & Islands, Isle of Man, Isle of Wight, Scilly Isles and Channel Islands. Please be aware that we do not deliver to shipping agents for onward despatch.
Every effort is made to deliver your goods as quickly and efficiently as possible and we show an expected delivery date during the ordering process. All our products are supplied subject to availability. If at the time of your order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website.
Delivery to UK addresses is FREE OF CHARGE for ALL orders.
You will be given the opportunity to provide additional delivery instructions during the checkout process. This is useful if you are unlikely to be at home when the delivery is expected or if your address is hard to find. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. If you have ordered a number of products it is possible that some of the items may be delivered separately and possibly from different locations. We will make every effort to inform you if your order will be split in this way.
In the unlikely event that your goods do not arrive when expected please contact our customer service team via email firstname.lastname@example.org quoting your order number. This will allow us to track down your order and respond quickly with an updated order status. If our courier is unable to complete a delivery, a card will be left with contact details so you can re-arrange a suitable delivery date. The courier will attempt delivery the following day if an alternative has not been mutually re-arranged. If the second attempted delivery is not successful the goods will be returned to our distribution centre. All further delivery charges will be at the customer’s expense even if the original delivery was free.
Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, electrician or any other contractor fees. You should not book an electrician on the basis of an expected delivery date and we would strongly advise you to only book your electrician when you have the lights in your possession and have checked that they are both suitable and undamaged.
Our products are checked prior to dispatch and we pride ourselves on the care we take packaging them to ensure they arrive with you safely. We would ask you to carefully inspect and check they are in full working order. Any damage that has occurred in transit or any shortages must be reported by email to our customer service team at email@example.com within 48 hours of delivery. After this 48 hour period, it is deemed that the goods have arrived in a satisfactory condition and we regret that we may not accept a claim for damages or shortages after this period.
We ask that you submit photographic evidence of the damage as it may be possible for us to replace a damaged part, rather than the complete product, thus reducing the inconvenience and waiting time.
RETURNS OF DAMAGED GOODS
If a repair is not possible, we will supply a replacement product or arrange a refund.
Our courier will be instructed to collect the damaged item from your delivery address and return it to us.
Once it is received back with us we will arrange for the replacement to be sent or a full refund if preferred.
In the unlikely event your product is not working when it arrives or develops a fault within 6 months of receiving it, please contact our customer service team at firstname.lastname@example.org. We will then be able to help resolve the issue.
RETURNS OF UNWANTED GOODS
The Consumer Contracts Regulations give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered.
If you wish to return an unwanted item to us, please visit our website and navigate your way to our returns page, here you will be asked to fill in all information relevant to the original order to allow us to process your return. We will then send you a unique returns number. Goods returned without the returns number being clearly shown on the outer packaging will not be accepted.
Please pack any items to be returned carefully and securely in the original packaging in a saleable condition, ensuring suitable outer packaging is used with your unique returns number clearly shown. Your unique returns number is only valid for 28 days from issue, so please ensure that any unwanted items reach us within this time frame. You will remain responsible for the goods until they are received by us in a saleable condition. We decline to accept any returned products that have been modified in any way or where the packaging is missing or damaged. We also reserve the right to refuse refunding any items returned damaged or incomplete.
The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements.
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.