Returns & Refunds

At Koble we take every measure to ensure your purchase arrives in perfect condition and works exactly as it should.

However, if for any reason you would like to return your purchase, please fill in the details requested, making sure you include your unique order reference and tell us your reasons for returning your purchase.

Please ensure your return is within the 30 days returns policy. You will be required to return the product in the original packaging that you received it in, with all components included. If your product is damaged please head over to our faulty or damaged items page and follow the instructions provided.

Press the submit button and we will send you an email outlining the next steps. Please allow up to 48 hours for a member of our team to respond.

If you have purchased your product from one of our retail partners, you will need to contact them directly and follow the steps provided to progress your refund.

For more information, please refer to our terms and conditions.

Faulty or Damaged Orders

At KOBLE we take every measure to ensure your product is manufactured to an above average standard and is in complete working order as per our instructions and user guides. In the rare occasions where this has not been the case and your order is not in adequate working order or has been damaged, we would like to hear from you to resolve the issue by the most suitable means possible.

To do this we need you to follow some simple steps to allow us to find the best solution to resolving the faulty or damaged goods.

Please fill in the details requested, making sure you include your unique order reference and tell us your nature of your faulty or damaged product. Press the submit button and we will send you an email outlining the next steps. Please allow up to 48 hours for a member of our team to respond.

Before contacting, please ensure your product is within the 1-year warranty period from when you purchased your item. This can be established by If we require to replace your product, we will require collect the faulty item for our technical team to inspect upon arrival at our head office. This is to ensure we can monitor returns rates and establish solutions to avoid any future occurrences of this nature.

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