Frequently Asked Questions

Got a question about your Koble order? From delivery times to our returns policy and what to do if your item is faulty, check out the answers to our most frequently asked questions below. 

How Long Does Koble Delivery Take?

Koble delivery is FREE for customers in the UK (mainland only) through our trusted third party couriers, who will deliver your order straight to your front door. Delivery times vary depending on the item you’ve ordered. Please refer to our full terms and conditions to find out whether your order can be delivered to a specific room. 

If you require any further information about your delivery, please contact us at support@kobledesigns.co.uk

How Long Do I Have To Return My Order?

We understand that finding the right items for your home can take some time, which is why we offer a 14 day returns policy, so you have time to make sure your order is right for you.

How Do I Return My Order?

If you don’t feel that your Koble Designs purchase is right for you, please complete the below form with your details. Please allow up to 48 hours for a member of our Koble team to respond.

 

When returning your order, we require you to return the product in the original packaging that you received it in, with all components included. If your product is damaged, please refer to the questions on returning faulty items below. 

Please note that if you’ve purchased your item through one of our retail partners, you will need to contact them and refer to their refund policy. 

For more information, please read our terms and conditions.

What Can I Do If My Item Is Faulty?

At Koble Designs, we take every measure to ensure your product is manufactured to our high standards. On the rare occasion when this has not been the case, we would like to hear from you. 

Please fill out the requested details on the contact form below, making sure to include your unique order reference number, and tell us the nature of your faulty or damaged product. Please allow up to 48 hours for a member of the Koble team to respond.

Click or drag a file to this area to upload.

Note: before contacting us, please ensure that your product is within our 1-year warranty period – this will start from the date that you purchased your item.

Can I Get A Replacement Item?

If you receive a faulty item that needs to be replaced, we can arrange to collect the faulty item for you and send out a replacement.

Can I Pay For My Order Via Klarna?

Yes, you can pay for your order via Klarna. You can view Klarna’s terms and conditions and privacy notice below:

Klarna Privacy Notice

https://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy/

Klarna Shopping Service Terms

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/user

Pay In 3 Installments: Terms And Conditions

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/slice_it_card/

A Note On Quality And Compliance

At Koble Designs, we take quality and compliance extremely seriously. We aim to manufacture smart furniture and other products at affordable prices, while always focusing on the technical competence and ethical integrity of our manufacturing partners.

 

We’ve worked with major UK retailers for over 30 years, so we understand the importance of having solid internal systems and processes in place that allow us to be transparent in our trading relationships. 

Can’t Find An Answer To Your Question?

If we haven’t managed to answer all of your questions above, please contact us here and we’ll be happy to help with your query. We look forward to hearing from you. 

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